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User Rights and Group Details all get Error Code 500

Andy Konecny
 

Retain 4.11.0.1 on OES 2018.3 up to date (patched and rebooted to check)

(in the off chance there is an easy fix before I really drill in tomorrow (Case time?))

If you go look at changing any users' rights

Management, Users,  select a user and then their User Rights and most get    
   Retain experienced an error, which has been logged. Please inform the administrator.
   Error:
   Code: 500
   URI: /RetainServer/Manager/usermanagement.jsp
   Time: Wed Mar 29 22:19:47 EDT 2023    (current)
   
Appears this applies only to the default group members, let's go look at Groups

Management, Groups, select a group, any group (only 3 in there)
   Retain experienced an error, which has been logged. Please inform the administrator.
   Error:
   Code: 500
   URI: /RetainServer/Manager/groupmanagement.jsp
   Time: Wed Mar 29 22:06:35 EDT 2023   (current, yes I documented backwards, don't we all?)
  

________________________

Andy of KonecnyConsulting.ca in Toronto
Please use the "Like" and/or "Verified Answers" as appropriate as that helps us all.

  • 0  

    Hi Andy,

    I have to admit that I haven't taken the time yet to upgrade my Retain to the current :-( but I can't dup this.  Go ahead and open a case and we can help you there.

    Thanks!

    Pam

  • 0  

    I do not see this issue in my environments. I have checked some servers, but there is no error touching rights. However none of these servers is OES based.

    Use "Verified Answers" if your problem/issue has been solved!

  • 0   in reply to   

     , did you upgrade to Solr8 too? (although not relevant for your issue)

    Use "Verified Answers" if your problem/issue has been solved!

  • 0   in reply to   

    Yes, same system, and it has been fine otherwise since.

    ________________________

    Andy of KonecnyConsulting.ca in Toronto
    Please use the "Like" and/or "Verified Answers" as appropriate as that helps us all.

  • 0   in reply to   

    Case opened.  Have submitted lots and Bob most recently asked for the StubConfig that is surprisingly empty,  and has been since mid Solr8 update on this system.   hmmmm

    ________________________

    Andy of KonecnyConsulting.ca in Toronto
    Please use the "Like" and/or "Verified Answers" as appropriate as that helps us all.

  • 0  

    So it looks like the attempt at Stubbing we did a year and a half ago was haunting us.  And I am assuming an upgrade since tripped over it.

    Now an article you can read.   Basically, who actually looks at config files for features you aren't using?  sigh.

    KM000016541

    At least fixed now

    ________________________

    Andy of KonecnyConsulting.ca in Toronto
    Please use the "Like" and/or "Verified Answers" as appropriate as that helps us all.

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