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NSM 4.0 for AD I can't connect!

MigrationDeletedUser
Hello,

I just installed NSM 4.0 for AD on a brand new test server Windows
2012R2. The Engine, Event and Agent servers are all on the W2012R2.
I also installed 1 SQL Express DB on the same W2012R2. (I took sql as
recommended in documentation.)
All seems OK.
I installed NSMAdmin on W2012R2.

I can't connect ! I used different users (all member of the nsmadmins
group). I always have the message : Unable to service the request at
this time.

What can I do now? Thank's in advance for the help.

CM

  • 0
    On 10/21/2014 10:00 AM, Catherine Marti wrote:
    > Hello,
    >
    > I just installed NSM 4.0 for AD on a brand new test server Windows
    > 2012R2. The Engine, Event and Agent servers are all on the W2012R2.
    > I also installed 1 SQL Express DB on the same W2012R2. (I took sql as
    > recommended in documentation.)
    > All seems OK.
    > I installed NSMAdmin on W2012R2.
    >
    > I can't connect ! I used different users (all member of the nsmadmins
    > group). I always have the message : Unable to service the request at
    > this time.
    >
    > What can I do now? Thank's in advance for the help.
    >
    > CM
    >
    Catherine,

    Have you run through the Database and Engine configuration wizards in
    the NSM Engine Configuration Utility?

    -- NFMS Support Team
  • 0 in reply to 
    Le 21.10.2014 18:17, NFMS Support Team a écrit :
    > On 10/21/2014 10:00 AM, Catherine Marti wrote:
    >> Hello,
    >>
    >> I just installed NSM 4.0 for AD on a brand new test server Windows
    >> 2012R2. The Engine, Event and Agent servers are all on the W2012R2.
    >> I also installed 1 SQL Express DB on the same W2012R2. (I took sql as
    >> recommended in documentation.)
    >> All seems OK.
    >> I installed NSMAdmin on W2012R2.
    >>
    >> I can't connect ! I used different users (all member of the nsmadmins
    >> group). I always have the message : Unable to service the request at
    >> this time.
    >>
    >> What can I do now? Thank's in advance for the help.
    >>
    >> CM
    >>
    > Catherine,
    >
    > Have you run through the Database and Engine configuration wizards in
    > the NSM Engine Configuration Utility?
    >
    > -- NFMS Support Team
    Yes I had run the Database and Engine configuration wizards and I just
    rerun it, but no change, I can't connect.

  • 0 in reply to 
    On 10/22/2014 4:58 AM, Catherine Marti wrote:
    > Le 21.10.2014 18:17, NFMS Support Team a écrit :
    >> On 10/21/2014 10:00 AM, Catherine Marti wrote:
    >>> Hello,
    >>>
    >>> I just installed NSM 4.0 for AD on a brand new test server Windows
    >>> 2012R2. The Engine, Event and Agent servers are all on the W2012R2.
    >>> I also installed 1 SQL Express DB on the same W2012R2. (I took sql as
    >>> recommended in documentation.)
    >>> All seems OK.
    >>> I installed NSMAdmin on W2012R2.
    >>>
    >>> I can't connect ! I used different users (all member of the nsmadmins
    >>> group). I always have the message : Unable to service the request at
    >>> this time.
    >>>
    >>> What can I do now? Thank's in advance for the help.
    >>>
    >>> CM
    >>>
    >> Catherine,
    >>
    >> Have you run through the Database and Engine configuration wizards in
    >> the NSM Engine Configuration Utility?
    >>
    >> -- NFMS Support Team
    > Yes I had run the Database and Engine configuration wizards and I just
    > rerun it, but no change, I can't connect.
    >
    Catherine,

    Could you send a copy of your Engine log to storagemanager@novell.com?
    We may need you to open a SR, but the Engine log might give us a clue
    for a quick fix before that point. Thanks.

    -- NFMS Support Team
  • 0 in reply to 
    Le 22.10.2014 23:03, NFMS Support Team a écrit :
    > On 10/22/2014 4:58 AM, Catherine Marti wrote:
    >> Le 21.10.2014 18:17, NFMS Support Team a écrit :
    >>> On 10/21/2014 10:00 AM, Catherine Marti wrote:
    >>>> Hello,
    >>>>
    >>>> I just installed NSM 4.0 for AD on a brand new test server Windows
    >>>> 2012R2. The Engine, Event and Agent servers are all on the W2012R2.
    >>>> I also installed 1 SQL Express DB on the same W2012R2. (I took sql as
    >>>> recommended in documentation.)
    >>>> All seems OK.
    >>>> I installed NSMAdmin on W2012R2.
    >>>>
    >>>> I can't connect ! I used different users (all member of the nsmadmins
    >>>> group). I always have the message : Unable to service the request at
    >>>> this time.
    >>>>
    >>>> What can I do now? Thank's in advance for the help.
    >>>>
    >>>> CM
    >>>>
    >>> Catherine,
    >>>
    >>> Have you run through the Database and Engine configuration wizards in
    >>> the NSM Engine Configuration Utility?
    >>>
    >>> -- NFMS Support Team
    >> Yes I had run the Database and Engine configuration wizards and I just
    >> rerun it, but no change, I can't connect.
    >>
    > Catherine,
    >
    > Could you send a copy of your Engine log to storagemanager@novell.com?
    > We may need you to open a SR, but the Engine log might give us a clue
    > for a quick fix before that point. Thanks.
    >
    > -- NFMS Support Team

    Its working now!
    I did not need to open a SR.
    I uninstalled everything except the database. I made a deep cleaning on
    the disc of the server then I reinstalled everything.
    Now its OK!
    Previously, I had begun the installation with version 3.111. It is when
    I needed the license which I saw that there was a new version 4.0. I had
    uninstalled the 3.111, but some old files were to remain.

    Thank's Grant!

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