Verified Answers

If an answer to your question is correct, click on "Verify Answer" under the "More" button. The answer will now appear with a checkmark. Please be sure to always mark answers that resolve your issue as verified. Your fellow Community members will appreciate it! Learn more

  • State Not Answered
  • Replies reply
    1
  • Subscribers subscribers
    3
  • Views views
    241
  • Users 0 members are here
  • Locked Locked
Related
Options
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

License issue, no clue what to do as I'm told to pay support

MigrationDeletedUser
We've got a bunch of licenses for SM5 for both eDir and AD.

For the latest addition however, the generated license doesn't work. The AD domain name is carmelad.nl
Doesn't matter if we try to generate an eval license or use our real code. The generated license is seen as invalid.

And now the big tamale: We are told by our reseller that we need to pay for a support call. What?

Is there anyone here that can assist me? Without having to go through support? It seems to me as if this is a bug...
  • 0
    On 1/26/2017 6:26 AM, bpenris wrote:
    >
    > We've got a bunch of licenses for SM5 for both eDir and AD.
    >
    > For the latest addition however, the generated license doesn't work. The
    > AD domain name is carmelad.nl
    > Doesn't matter if we try to generate an eval license or use our real
    > code. The generated license is seen as invalid.
    >
    > And now the big tamale: We are told by our reseller that we need to pay
    > for a support call. What?
    >
    >

    bpenris,

    Just to check - are you trying to use a Storage Manager 5.x license? Our
    understanding is that the 5.x licenses were moved to a different section
    of the customer portal ('Entitlements') and are not in the same place as
    the 4.x licenses. Using the wrong version's license would result in an
    "invalid license" error.

    -- NFMS Support Team

Resources

Support
Documentation
Learning Services
Partner Programs
Privacy
Compliance
Help
Company
Privacy Policy
Terms of Use
Cookies Preferences
Accessibility
Anti-Slavery Statement
Support
Contact Us
Careers
Code of Business Conduct and Ethics
The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.