Documents checked-in while open for editing - RM 8.3

Since upgrade to RM 8.3 users have reported documents getting check-in while being edited.

The check-in may occur immediately following the check-out or some hours after the check-out. In all cases the user is not aware that RM has checked-in a document and they continue to work on a document which is no longer checked-out.

I didn’t think this should be possible because TRIMwatcher should see the document is locked by Word, Excel etc.

Has anyone had a similar experience with RM?

It doesn’t seem to matter if offline records is on local drive or network drive

 

 

 

Parents
  • We have been getting people logging issues whereby they are using the Edit option to work on docs mostly Excel and they have them open for several hours and saving as they go. However when the document has been inactive for some time whilst in Edit mode (usually when the staff member goes to lunch) the user goes to return to the doc which has checked itself back in minus the changes, we are usually able to rescue the work performed. As this is the case we promote the use of the Check Out option for items that are worked upon for long periods of time and to use Edit only for short quick changes.

  • Hello

    So it looks like you have the same issue as I am seeing.

    What version of TRIM/RM/CM are you on?

    Also when the document checked-in did you find anything in the application event log.

    We  found this error consistently which matches the time the document was checked-in.

    The description for Event ID 100 from source TRIMWatcher cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

     If the event originated on another computer, the display information had to be saved with the event.

     The following information was included with the event:

    [22787] Error detected in a operation on a container file. Details : Cannot open the container file 'C:\Users\UserLogin\Documents\Offline Records (RC)\Folder - Document.DOCX'.

  • Hi Joshua,

     

    We are currently running RM 8.3.0.9088 and will be upgrading to CM9 in the future.

    I cant say that I have seen your info in my app event log.

    Cheers,

    Darren

     

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