HPRM 8.2 document - preview different to document that checks out

Hi all

One of my users spent Friday editiing a document, but this morning have discovered that half the document is missing when the document is checked out. The odd thing is that under the preview window, the document is as expected, with all of Friday's edits.   But I can't get to it.

How can I get the document from the preview tab back?  Under the promote revision option, the latest revising is from Wedneday last week, not Friday.

Thanks

Karen

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