TRIMWatcher error with Offline Records

Running 7.10.1132 with Office 2007 on Windows XP (SP3)

 

I have encountered an error whenever I attempt to access Offline Records - 'An error occurred accessing the repository for Offline Records.  The server threw an exception. (#80010105)(Is trimwatcher registered?)

 

Since this problem started, I have found that Setup Info does not respond at all, unless I terminate the TRIMWatcher process (through Task Manager).  After I do this, I am only able to see a restricted set of information (Software Versions, Working Folder, Network Connections, Client Object Cache Settings).

 

I have also noticed that checking in a new version to an existing record sometimes freezes that instance of TRIM until TRIMWatcher is terminated.

 

It was suggested that this problem was caused by my Offline Records being set to a location that was not on a Networked drive (it had been set to a location on D:).  However, after having this changed the problem still occurs.

 

Is this the sort of issue that requires a re-install of TRIM, or is there another setting I should be looking at?

  • Had a client experiencing the same issue (TRIM 7.31) and in our case both the 64 and 32 bit HP TRIM were installed.  The error was consistently occurring on a small handful of 32 bit clients although other users had no issues when using the same PC.

     

    Launching 64 TDesktop resolved the issue. On further analysis, it appears the 32 bit TDesktop/TRIMwatcher.exe was not initializing/creating Desktop.INI or the values were incorrect under user offline records. Manually creating the file destkop.ini under user offline records resolved the issues by   we copying destkop.ini from a user profile that was working correctly to the affected user's offline records location and this appears to resolve the issue.  Note, make sure TRIMWatcher and TDesktop are not running on task manager when copying desktop.ini.

     

    Sample desktop.ini value

    [.ShellClassInfo]
    CLSID={8a35469c-6bcb-11d3-b273-00a0c9fc3dc0}
    iconfile=C:\Program Files\Hewlett-Packard\HP TRIM\tsjocx.dll
    IconIndex=1
    [tdinfo]
    db=45


  • Had a client experiencing the same issue (TRIM 7.31) and in our case both the 64 and 32 bit HP TRIM were installed.  The error was consistently occurring on a small handful of 32 bit clients although other users had no issues when using the same PC.

     

    Launching 64 TDesktop resolved the issue. On further analysis, it appears the 32 bit TDesktop/TRIMwatcher.exe was not initializing/creating Desktop.INI or the values were incorrect under user offline records. Manually creating the file destkop.ini under user offline records resolved the issues by   we copying destkop.ini from a user profile that was working correctly to the affected user's offline records location and this appears to resolve the issue.  Note, make sure TRIMWatcher and TDesktop are not running on task manager when copying desktop.ini.

     

    Sample desktop.ini value

    [.ShellClassInfo]
    CLSID={8a35469c-6bcb-11d3-b273-00a0c9fc3dc0}
    iconfile=C:\Program Files\Hewlett-Packard\HP TRIM\tsjocx.dll
    IconIndex=1
    [tdinfo]
    db=45