Email notifications from Workflows not including a HPRM reference link

Hi I work for TAFE SA and we use HPRM 8.1 with Windows 7,8 and 10 with Microsoft Outlook 10, 13, and 16 and since we upgraded from TRIM 6.2 staff are no longer recieving links in the email notification created from workflow processes.

 

Can anyone suggest a solution?

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  • Hi Jason - yes this is correct.  in TAFE SA we have 2 folder types that have a workflow attached and both used to receive HPRM references in the email notifications when using TRIM 6.2 but since the upgrade to HPRM 8.1 we have not been receiving the link within the email notification. 

    Here are a few screen captures of Workflow Editor - Options Email notifications settings - for the workflow that doesnt work