I'm quite disappointed at HPRM support for the last few months. Not sure what happened but I have been receiving support from technicians who I have not worked with before and most of their responses were either stalling for time or something of that effect. I'm ok with people saying "IDK, but I will get back to you". However, my experience is that their "later" now is 2 or 3 weeks later. When they do response, many times they response with some info that I never requested or doesn't relate to my issues. Very often, I have to ask them to call me back and then hear the same old song again.
Is this happening to anyone else? Are they short-staffed?