We are using HP TRIM 220.127.116.1155
We are getting the following error when we tried to search by document content and DCI stopped by "blocked by error" in TES.
Error : Function request (Issue content search (DocumentContentSearch)) for HP TRIM Workgroup Server 'X' failed. Workgroup Error. Unknown exception occurred.
We tried to show the 'Last Error Event Details':
Error processing event on database 'TN' for processor 'Content Indexing', event details: 388096743, boburi=12309943, storeid=, error details: The attempt to do an IDOL 'addDocumentStart' failed. The error was: Timeout threadId=4445
I found these following in logs related to DCI:
14:36:42.214 0 TN Error : TN User: T2712PRD84 - The attempt to do a IDOL addDocument was refused by the IDOL server. The error was: Forbidden
Would you mind helping to find out the root cause and the solution?
Thanks in advanced.