Support Tip: CM Web Client - Blank white screen when downloading multiple electronic records

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When attempting to download multiple electronic records using the CM Web Client, users are presented with a blank white screen, but no download option.

Environment 
Content Manager 9.4.X
SQL Server 2012
Windows 2012 Server R2

Situation
Users get a blank white screen when attempting to download multiple electronic records using the CM Web Client. The Web Client log-file.txt reports the following error: 

2022-01-10 19:01:50,084 [20] ERROR HP.HPTRIM.ServiceModel.RecordDownload - Empty path name is not legal.
System.ArgumentException: Empty path name is not legal.


Cause 

Multiple downloads through the Web Client requires document caching to be enabled for the CM Windows Service Applications. 

Find resolution on support portal here


Caroline Oest

Micro Focus Customer Experience Marketing

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