Support Tip: Office Integration - Windows Defender causing Content Manager Addin fail to load

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Windows Defender Service can cause Content Manager Addin fail to load or application can hang

Environment

Content Manager 9.4
Content Manager 10.

Situation

Content Manager addin for Microsoft Office Application (Word, Excel, Outlook, PowerPoint etc) can not load , and when Microsoft Office Application attempts to start with Content Manager Addin enabled , the Microsoft Office Application freezes.

Windows Task Manager, Windows Defender Service process is very active

Cause

A security rule set in Windows Defender Service is causing Content Manager Addin fail to load.

Resolution can be found here


Caroline Oest

Micro Focus Customer Experience Marketing

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