Support Tip: Extract Document permission is required to view document in native application

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When viewing document in Content Manager (CM) , if user is without "Extract Document" permission, user won't be able to view document in native application regardless of the CM Client Viewer setting.

Environment

CM 9.4
CM 10.0

Situation

User settings have been changed so that a file type should be viewed in associated program, but when user attempts to view it , it still opens in CM Viewer instead of native application. 

Cause

Content Manger will be able to pass the record to the native application for example Microsoft Word without the user permission "Extract Document"  to extract a copy of the document and view or edit.  

Find resolution here


Caroline Oest

Micro Focus Customer Experience Marketing

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