Support Tip: "The Content Manager Add-in is not available for use" in CM 10.0 Patch 3

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Original Question: Support Tip: "The Content Manager Add-in is not available for use" in CM 10.0 Patch 3 by Neil Summers

In CM 10.0 Patch 3, to minimise unnecessary delays, a change was made to only establish the initial connection to the CM dataset from the CM Office add-in when the user first tried to use the integration, i.e. The connection was only initiated when the user first selected the Content Manager ribbon.

Unfortunately due to an oversight, this didn't take into consideration the scenario where the first time a user wanted to use the CM integration was via the Office File menu. For example, if the user opened an application such as Word, went straight to the File menu and selected Open -> Content Manager -> Browse, a message would be displayed:

"The Content Manager Add-in is not available for use.

Please click on Content Manager ribbon/Login button to reconnect to Content Manager."

Unfortunately from this screen in Word, the Content Manager ribbon is inaccessible. A similar message would be displayed if the user created a new Word document and then selected File -> Save As -> Content Manager.

This behaviour will be changed in all future patches/releases of CM10, i.e. as well as when accessing the CM ribbon, the add-in will initiate a CM database connection (if not already) when the user selects one of the Content Manager options on the File menu.

A hotfix is also available to fix this behaviour in CM 10 Patch 3 (Hotfix 1) - to obtain the hotfix please log a support case.


Question: RE: Support Tip: "The Content Manager Add-in is not available for use" in CM 10.0 Patch 3 by COEST

@, Hello! Thanks for posting your tip. I will move it to the Tips & Info area where it belongs to. Here in discussions we should only have questions from users, responded by other product experts. Thanks for your understanding!


Caroline Oest

Micro Focus Customer Experience Marketing

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