Support Tip: CM10 ApLicenseDecryption.dll error when adding a new license

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Original Question: Support Tip: CM10 ApLicenseDecryption.dll error when adding a new license by Scotty

Hi All,

Have seen a few instances at multiple clients where a fresh CM10 environment running on Server 2019 can give a 'The DLL ApLicenseDecryption.dll could not be loaded' error message when trying to add a new CM10 License.

 

It looks like some of the newer Server 2019 ISOs from Microsoft are missing previously included DLLs.

If you install the Microsoft Visual C++ 2010 x64 Redistributables you will then be able to add and register a new CM10 license successfully.

- Scotty


Question: RE: Support Tip: CM10 ApLicenseDecryption.dll error when adding a new license by COEST

@ thanks for the support tip! Could you please post your tips in the tips & info area next time!? There is also a label called "support tip" - when adding that to your post, other community members will find tips much easier! Thank you!


Caroline Oest

Micro Focus Customer Experience Marketing

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