Knowledge Document: Some Excel spreadsheets may crash CM when viewing or previewing

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Environment

Content Manager 9.4
Content Manager 10.0
 

Situation

There are some Excel Files when previewed or viewed in the CM viewer which can cause the application to crash.
 

Cause

This is a known issue with some KeyView versions. CM 9.4 uses KeyView 12.3, and CM 10.0 uses KeyView 12.7. This issue exists in both versions.
 

Resolution

If using CM 9.4 or 10.0, the only known workaround is to bypass the CM viewer for Excel (.xlsx) files and to use the 'View' option in CM rather than displaying these Excel files in the Preview pane.

This issue is resolved from KeyView 12.10 onwards, which is the included in Content Manager 10.1.

Access support article here


Caroline Oest

Micro Focus Customer Experience Marketing

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