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VM Explorer (Support Tip): VCenter 6.7 update 1 supported now

MichaelFunke

In case you require support for VCenter 6.7u1, please request the VM Explorer hotfix 7.1..2 from suppport.

A support case can be logged via three different ways:

Online web portal:
https://softwaresupport.softwaregrp.com/

Phone:
https://softwaresupport.softwaregrp.com/web/softwaresupport/support-contact-information

Chat:
https://softwaresupport.softwaregrp.com/web/softwaresupport/chat-language-selection

Data Protector and VM Explorer Support

  • 0

    Hello,

    i use a trail version (Micro Focus VM Explorer 7.1.001) and i have the Problem to connect to vCenter 6.7 u1.
    The support (via chat or via email) can not help me with my problem, since I use a trail version.
    The support can not provide me with the necessary hotfix.

    I can not buy any software that i have not tested!!!!

    Where can I download the hotfix?

     

    Best regards

    Carsten Volke

  • 0 in reply to 

    I have exacly the same problem, support cannot help me as I use trial version! I'm being redirected to different support  departaments with no resolution, no body take care and responsibility. What a mess you have in support, nobody knows how to help.

  • 0 in reply to 

    I thought I'm the only one with the problem.

    why can not the hotfix be offered for download or a demo version that works.

  • 0

    Hello,

    How about 6.7U2? It's been out for nearly a month.

    Thanks.

  • 0 in reply to 

    I've tested the 7.1.2 hotfix, that was provided to fix 6.7U1, against the latest vCenter (13643870) and vSphere (13644319) builds this morning with success.

    Hotfix is attached for those having trouble getting it.

    Note that the hotfix comes with this warning:

    The fixes in this Hotfix are only for the
    symptoms and environment specified. This patch is a
    hotfix only, and has not been completely regression tested.
    If your VM Explorer environment has not been diagnosed
    by Micro Focus as having this specific problem, installing
    this patch may have detrimental consequences.

    VMX_7.1.2_Hotfix.zip
  • 0

    Really funny....

    As a VM Explorer customer only, I can't register a case online. I have no SAID # which works...

    only via chat I can register a ticket...

    And - 7.1.1 is now older than 1 year - when do we get a version which works with ESX 6.7 U2?

    on download it's still 7.1.1. - It's a shame...., over years I use VME, but never need to wait such long for a new version....

  • 0 in reply to 

    We need to update vcentre to U2 very soon so yes we need VME to work with this version.

    What is the timescale of this please ?

     

     

  • 0 in reply to 

    It´s not a mess, it is designed this way. You only get support if you have a valid support contract.

    Data Protector and VM Explorer Support

  • 0 in reply to 
    Funny thread. 6.7 Update 1 is supported now. Today (September 2019) 6.7 U3 is out.

    It was posted in this forum VM Explorer goes EOL.

    Can someone please clarify?
  • 0 in reply to 

    VM Explorer 7.1 has been released Jun 29, 2018 and will be supported until Jul 31, 2021.
    As soon as new version is released, an end of committed support date will be communicated.
    This is a normal procedure and is documented on the Software Product Lifecycle Portal:
    https://softwaresupport.softwaregrp.com/web/softwaresupport/obsolescence-migrations#tab5

    In parallel a license exchange program is in place. This allows a license swap form VM Explorer to Data Protector Express:
    More info: https://softwaresupport.softwaregrp.com/doc/KM03437268

    Data Protector and VM Explorer Support

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The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.