VM Explorer cannot connect to ESXI 7.0.2 via SSH

autmar over 1 year ago

When I try to add an esxi 7.0.2 to vm explorer 7.1. (with patch 7.1.3) i get the error: ESXi SSH/SCP Error: There was a problem while connecting to "servername":22.

- SSH service on the esxi server is started

- the firewall ist open for SSH client and server

- the entry for key algorithmus sha1 is added to the ssh_config file

What is the problem the vm explorer cannot add the esxi to the inventorry?

0 MichaelFunke over 1 year ago

This should be solved with the latest version (7.1.4) of VM Explorer.
https://www.trilead.com/download/
In case of further questions feel free to open a support case and we will be happy to help you.

Data Protector and VM Explorer Support
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0 Mike Benson over 1 year ago in reply to MichaelFunke

I did this patch and it worked for connections but VMs were becoming unavailable during backups. Things like printing or DNS would just become unavailable depending on the server being backed up. It seemed to happen during snapshot cleanup. I reverted all of the files back so I could test sshd_config alterations with the 7.1.1 version of VMexplorer.

I've had an open ticket for a week. Direct help from an engineer has not been offered yet.
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0 COEST over 1 year ago in reply to Mike Benson

Mike, could you please send me the ticket number, so that I can get in touch with support?

Caroline Oest

Micro Focus (now OpenText) Community Manager
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0 Mike Benson over 1 year ago in reply to COEST

I private messaged you the number.
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0 Mike Benson over 1 year ago in reply to MichaelFunke

I opened a support request and never got any legitimate help. Just random comments that would flip the portal to say "Awaiting Customer Reply." Then I would email the same information over and over again. The logs, the IP addresses etc.

I looked over the logs myself and I see that for the times that I ran a backup a RESTART was initiated. Is this a new option in this hotfix? Why would you ever restart a VM in production? Please help.

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[7044] 03.03.2022 20:19:48,067        INFO [3447295] Successfully rename from "E:\FIXED_VM_BACKUPS\ad1\ad1-flat.vmdk.sbi.030320000640.tmp" to "E:\FIXED_VM_BACKUPS\ad1\ad1-flat.vmdk.sbi"
[7044] 03.03.2022 20:19:48,083        INFO [3447295] File vmxbackup.xml written
[7044] 03.03.2022 20:19:48,098        INFO [3447295] Removing Backup snapshot on: 10.49.2.13/ad1
[7044] 03.03.2022 20:19:49,203        INFO [3447295] Backup snapshot removed: 10.49.2.13/ad1
[7044] 03.03.2022 20:19:49,234        INFO [3447295] Restarting vm guest ad1...
[7044] 03.03.2022 20:19:49,752        INFO [3447295] Guest successfully restarted
[7044] 03.03.2022 20:19:49,752        INFO [3447295] The Backup completed OK.

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I have reverted the files back in the hotfix. Can you help me?
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0 COEST over 1 year ago in reply to Mike Benson

Hello Mike, I checked with the support team again to ensure that you will get a response. Thank you for your patience, they will get back to you shortly!

Caroline Oest

Micro Focus (now OpenText) Community Manager
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0 Mike Benson over 1 year ago in reply to COEST

Thanks. They got back to me before this comment on 4-8-2022 to ask if I have "restart vm" selected in advanced. I don't and replied as such on 4-9-2022.
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VM Explorer cannot connect to ESXI 7.0.2 via SSH

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