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The new IT services model: Why you need to get product-centric

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Know how the pieces fit together

Traditionally, IT organizations have divided all of the services they deliver into three layers: the infrastructure (infrastructure as a service), platform (platform as a service), and applications (software as a service).  But these layers are an artificial construct that's not very useful anymore because the real world has become much more complicated.

Instead of inventing a solution, look at how other businesses manage similar kinds of complexity. Here's the why—and the how.

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