Tip: Unable to close the Cookie pop-up window to log into the Support Portal

0 Likes

Unable log into the Support Portal because the Cookie pop-up box is too large and the Accept button is not visible on the display screen.

Products
Support Portal
Article Body

Environment

Microsoft Windows 10
Micro Focus Support Portal 

Situation

Access to log into the Support Portal is blocked by the Cookie pop-up window. The pop-up window is so large that the button to Accept the Cookies is not visible on the display screen.

Cause

Microsoft Windows 10 Display Scale and layout settings are greater than 100%.

Resolution

In Microsoft Windows 10: Select Start > Settings > System > Display. Reduce the Scale and layout setting to 100%.

Caroline Oest

Micro Focus Customer Experience Marketing

If you find this post useful, give it a ‘Like’ or use ‘Verify Answer’

Labels:

How To - Best Practice
Comment List
Anonymous
Related Discussions
Recommended