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Run Time Hours and Active Hours

MigrationDeletedUser over 14 years ago

Hello all,

I've been trying to work up some reports regarding use of certain applications and I don't quite understand how ZAM actually generates the information for Run Time Hours and Active Hours of say Microsoft Access. Or what these options really mean.

Also, with a PC that may have mulitple users (all with their own user accounts), does it take a cumulative count of 'usage' of applications or is it based on a per user basis. And if it is per user, does that mean it will only report on the user that happened to be logged in on the PC when it was 'scanned' for the week?

Any help would be greatly appreciated.

Thanks
JH

0 MigrationDeletedUser over 14 years ago

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0 MigrationDeletedUser over 14 years ago

jehegarty;1932138 wrote:
Hello all,

I've been trying to work up some reports regarding use of certain applications and I don't quite understand how ZAM actually generates the information for Run Time Hours and Active Hours of say Microsoft Access. Or what these options really mean.

Also, with a PC that may have mulitple users (all with their own user accounts), does it take a cumulative count of 'usage' of applications or is it based on a per user basis. And if it is per user, does that mean it will only report on the user that happened to be logged in on the PC when it was 'scanned' for the week?

Any help would be greatly appreciated.

Thanks
JH
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0 MigrationDeletedUser over 14 years ago in reply to MigrationDeletedUser

Its been awhile since Ive done the training but there is a program called TSUsage.exe that is part of the ZAM client that runs on start up. It monitors the usage of apps on your machine. If I recall correctly the Run Time Hours is the total hours that the application has been running in memory on the workstation. The Active Hours is the total number of hours that the application has been the active window.

Sometimes I'm a bit suss how accurate these numbers are but we've taken away software from people based upon reported low usage and they haven't complained so i guess it works ok!
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Run Time Hours and Active Hours

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