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Advice on in-place reinstall of ZAM7.5

MigrationDeletedUser over 14 years ago

* Environment *

Windows 2003 SP2 Release 2
Zenworks Asset Management 7.50.0043 IR18
PRU 01/07/2009
All ZAM conponents run on the same server
The ZAM SQL DB resides on a separate SQL2005 server

* Problem *

A few weeks ago, access to the ZAM Management Admin Console on the main
ZAM server stopped working. At this stage, no errors were shown, the
Admin Console just didn't load.

An attempt was made to re-install the ZAM Admin Console but this was
done using the original ZAM7.5 CD (i.e without patches). This made no
difference so we did a uninstall and then install.Since the last
install, we are not only able to get into the Admin Console but also we
get the following error:-

"TSCMgr.ex_ - Entry Point nto found".

Does anyone know of any TIds are would help us:-

1. Reinstall the Admin Console either on the server and/or on a
standlaone PC?

2. If we do a complete uninstall, is a new install possible whilst
still allowing us to keep our existing settings, reports, filters etc
as well as negating having to reconfigure all of our 3000 windows
clients?

Any help is greatly appreciated.

Thank you.

--

0 MigrationDeletedUser over 14 years ago

If I understand correctly you are trying to launch the ZAM Manager given the filename you described. In my opinion I would not do a reinstall of the entire application (DB, Filestore, etc, just the 32bit client, i.e. ZAM Manager. I have seen this issue before and must dig to find how it was corrected.

In the meantime, attempt installing locally on your PC or elsewhere. (You can install the manager on other machines and by providing the correct connectivity information during install will work). It will update the manager to the correct level typically during second login if you have applied any IR's Then we can go back and revisit why your install on the server is not working. We may just need to have it ignore or clear some settings before attempting reinstallation there.

Let us know how installing just the 32bit manager on a different machine goes.

Thanks, Bryant
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0 dustytrails over 14 years ago in reply to MigrationDeletedUser

Uninstall the ZAM manager on the computer in question and remove the registry keys associated with the manager (HKEY_LOCAL_MACHINE\SOFTWARE\Tally Systems Corp.\TSCensus\Manager ), reboot the computer, then reinstall the manager from CD. This will allow the manager upgrades to occur again.

If it fails, then stop collection server, task server and any webconsole services that are running, and try the manager again.

If you get the same error, check to see if the database accounts have been changed on you by your DBA's and that your ODBC settings still has an entry for the DSN you are using (TSCensus reports or Zenworks... reports)

Let us know how the separate installation of the manager goes. it will help the trouble-shooting.

GL
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Advice on in-place reinstall of ZAM7.5

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