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Client Scan Errors

force10 over 14 years ago

Even though my collection schedule is set to scan every day (except thursday) between noon and 11:59 PM, I noticed that some of my machines are scanning every time they are rebooted within the scan period. When I looked at the errors from the console I found many of the machines' clients were reporting the following errors, does anyone know if any of these could be the cause of the constant scanning? Thanks in advance.

[2.1.1057] There was an error executing the Software Scan. (sw error: severity: 2 code: 0x52563631 msg: Invalid path (too long): C:\Documents and Settings\<USERNAME>\Local Settings\Temporary Internet Files\Content.IE5\HO4614NE\u1=;u2=;u3=;u4=11419;u5=POH;u6=225;u7=0402;u8=Y;u9=;u10=0383319392;u11=eec0)

[2.1.1036] The Collector encountered an abnormal circumstance. (WmiApRpl key didn't open )

[2.1.1034] A function failed (35324 )

0 dustytrails over 14 years ago

If these are Windows Vista workstations or Windows 2008 servers, check out this article on that error. It looks like there's a hotfix for the problem.

KBAlertz.com: An application or a service that uses the Wmiaprpl.dll module crashes when the application or the service enumerates the returned performance objects under the HKEY_PERFORMANCE_DATA registry key

The ZAM client access WMI, which may be triggering the error.
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0 force10 over 14 years ago in reply to dustytrails

Thanks for the reply. Actually the machines are XP. I read the posting and can't help but wonder if the same thing is happening under XP, but Microsoft isn't planning on addressing the issue under XP.
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