ZCM Agent User Authentication fails w/credential or certificate fails (Windows Security Message)


ZCM 10.1.2 on Windows 2003 R2 Ent 32-bit connected to AD User Source

ZCM updated and device is managed.

Keep getting prompt on user authentication either with pass through or right clicking on the Zen Agent icon and selecting Login.

- Windows Security Message -

"Unable to log into the network because the login credentials or the server certificate is incorrect."

Found that the DNS and proxy were set but the proxy has to be set for the device and not for the user profile (for the agent User authentication to function).

Type command:

as w/administrator rights.

Should display:

"Direct access (no proxy server)."

If not, type (as administrator);

proxycfg -d

This will set the proxy settings for the device to allow for authentication of the users to be direct.


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