Knowledge Document: Hidden ZAPP Window may interfere with Explorer.exe Interface on Windows 11

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ZENworks Full Disk Encryption (ZFDE),ZENworks Configuration Management (ZCM),ZENworks Patch Management (ZPM),ZENworks Asset Management,ZENworks Endpoint Security Management (ZESM)
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Environment

ZENworks 2020 Update 2


Situation

If the ZAPP Window is not visible, it could potentially impact clicking on certain areas of Windows Explorer in the center of the screen.  Presumably, a non-visible ZAPP Window impacts interacting with parts of Explorer.exe

Cause

Presumably, a non-visible ZAPP Window impacts interacting with parts of Explorer.exe.  The simplest way to confirm the issue is to terminate all running ZAPP.exe processes to see if Explorer.exe functionality returns to normal.

Resolution

ZENworks 2020 Update 3 resolves the issue due to ZAPP.exe being built on an updated version of Chromium.

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Asset Management
Configuration Management
Endpoint SM
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