Cybersecurity
DevOps Cloud
IT Operations Cloud
As many of you know about nine months ago I started working on a ZENworks Reporting Domain that can be used to allow ZENworks Reporting to generate adhoc reports and dashboards using data in the Micro Focus Service Desk Domain. Several customers and employees have provided valuable feedback as I refined this and I am pleased to make the initial versions of the domain available today. I apologize it has taken so long, but it's been a busy time here at Micro Focus and with the number of objects to surface and the number of databases to support it has taken a bit of time.
This domain provides several hundred domain objects that surface data related to the following information in the Service Desk database:
I selected these items based on the requests I've had forwarded to me by customers. There's lots of room for growth here so if you find that you can't find something you want to report on, please send me an email @ jason.blackett@microfocus.com and I'll do my best to get it added as time permits.
Installation Instructions
To install the Domain follow these instructions:
Examples of Adhoc Views
Here are a couple screenshots of some interesting adhoc views you could create.
This report shows a bar chart that allows you to quickly determine the Item Types that are causing the greatest number of requests in your environment.
This report shows a line graph over time showing the number of requests that are being opened each month.
The possibilities are endless, so download the domain and get started today. Remember if you come up with some cool reports you can even export them and share them here, just make sure to note the domain and version you built them with.
Downloads
Please select the domain below based on the version of service desk you are running and the database platform. The 7.2 version has been tested with 7.2-7.4 and the 7.3 version has been tested with 7.3-7.4.
1.0.1.3 Versions - Work with MFSD 7.2 and higher, no Store objects
MF Service Desk 7.2 Postgres DB Domain
MF Service Desk 7.2 Microsft SQL DB Domain
MF Service Desk 7.2 MySQL DB Domain
MF Service Desk 7.2 Oracle DB Domain
1.1.0.0 Versions - Work with MFSD 7.3 and higher, includes Store objects
MF Service Desk 7.3 Postgres DB Domain
MF Service Desk 7.3 Microsft SQL DB Domain
MF Service Desk 7.3 MySQL DB Domain
MF Service Desk 7.3 Oracle DB Domain
I hope you find this useful and look forward to your feedback!
Disclaimer: This domain was created by me with minimal consultation with the engineering team, so as usual with all things Cool Solutions it is not officially supported by Micro Focus. However, it seems to work pretty well based on initial feedback from testers.