What's New with Novell Service Desk 7.1






I am pleased to announce Novell Service Desk 7.1 is now available for download.

The focus of this release is to improve the customer experience by simplifying the Customer & User portals; providing new user interface to import assets from ZENworks and performance improvements .


Customer Self Service Portal:

  • A new option to create Generic requests, a new page dedicated for Quickcalls and an option to create new requests from Items or Service page

  • Home page includes sections to show latest Outages, featured KB articles, customer name, initiate chat with technicians, alerts and surveysCustomer-Portal-What's-New-0.05

User Portal:

  • Simplified Request summary page with easy option to add notes, attachments, change customer or item details or to collapse sections

  • A new "Assign to me" option that enables the user to self assign a request in a single click

  • Workflows now provides an option to add listener class to the entry stateUser-Portal-Whats-new

ZENworks Import:

  • The new ZENworks Import user interface that provides option to easily view, select, and import items such as hardware, software, and bundles from ZENworks.ZENworks-Import-Whats-new

Admin Portal:

  • Style sheets (CSS) is now simplified that enables the administrator to customize the skins of all portals as required.

  • A new Password Self Service (PSS) option is provided that can be configured to connect to external password self service tools from Novell Service Desk home pageAdmin-Portal-Whats-new

Technician Vacations:

  • Now technicians have an option to schedule their vacation and to login during vacation





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