ZENworks Service Desk has hundreds of canned reports, yet, many of our customers often ask if there is an easy and interactive way to create custom reports in an on-demand way. Although ZENworks Service Desk has its own report builder, it lacks a modern look & feel and it doesn’t provide enough flexibility for self-service reporting using a drag-and-drop report builder. While we are looking forward to rehabilitating the reporting capability in ZENworks Service Desk as part of our Technician portal revamp, there is also an immediate solution provided by the ZENworks Reporting Domain for Service Desk. In this article, I’ll demonstrate to you how you can create your custom reports for your Service Desk attributes using a ZENworks Reporting Server.
First, you have to configure your ZENworks Service Desk domain allowing your ZENworks Reporting Server to get all the Service Desk metadata labels for your reporting data. To find your suitable domain and to know how to configure the same, please refer the cool solution: /collaboration/zenworks/w/zenworkstips/8102/micro-focus-service-desk-domain
Please go through the following steps to initiate your reporting:
Note: From the filter, you can select any Date range or any available Status
Note: This way, you can also create a fairly large report having too many parameters in a tabular form and set your own sort order to save the view.