I'm always saddened/surprised that Novell favors VMWare whilst simultaneously ignoring it's own customers who have deployed XEN.
Is it that hard to create virtual appliances that can run with XEN? (Hint: take a look at the features in OBS, it's a tick box!).
I'm going to download the supplied VA and see if it can be made to work under XEN, if so, I can then help my/your/our customers to look at Novell Service Desk v6.5. It would be a "win / win" for both of us if i can make it work.
If I can make it work, I'll post the steps required here. But only if you have the internal fortitude to allow this comment through.