Knowledge Document: No ZAPP icons or updated last contact for 20.2 Windows Primary Agent


After 20.2 Upgrade on the Windows Primary: The ZAPP window fails to display any assigned Application icons on the Primary The Last Full Refresh date or last contact Time does not change in ZCC

ZENworks Configuration Management (ZCM),ZENworks Asset Management,ZENworks Patch Management (ZPM),ZENworks Endpoint Security Management (ZESM)
  • ZENworks Configuration Management 2020 Update 2 
After 20.2 Upgrade on the Windows Primary Server 
  • ZAPP on the Primary fails to display any assigned application icons.
  • Last Full Refresh date or Last Contact Time information does not change in ZCC for the Primary.
The zmd-messages.log displays the following exception:  

Unexpected Exception while notifying BeginRefresh handlers

Type: Novell.Zenworks.Zmd.ZenException

Stack Trace:

      bei Novell.Zenworks.Zmd.Refresh.RefreshManager.BuildDependencyGraph(String refreshType)

      bei Novell.Zenworks.Zmd.Refresh.RefreshManager.GetDependencyGraph(String refreshType)

      bei Novell.Zenworks.Zmd.Refresh.RefreshManager.ProcessRefresh(Session session, String refreshType, CustomRefreshData refreshData, RefreshFlags flags)

Find resolution on support portal here

Caroline Oest

Micro Focus Customer Experience Marketing

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