This ZSD Delegate Role will help keep requests in action while someone is on leave. (Quick Calls, Dynamic Forms, Store). The Delegate Role ensures someone is assigned to manage the requests (via proxy) as a customer is on leave or holiday so the requests do not not stall.
What is a Delegate? An individual that can manage requests on behalf of the Customer via proxy or as a deputy or sudo technician. Or a Team lead that needs to watch over staff requests. By assigning a delegate to a customer while away keeps the request in motion.