Knowledge Document: ZENworks FDE: -933 FAILED BECAUSE: NOT_ENOUGH_FREE_SPACE_IN_UEFI_PARTITION

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Products
ZENworks Full Disk Encryption (ZFDE),ZENworks Configuration Management (ZCM)

Environment

ZENworks 2020 Update 2

Situation

When trying to initialize/apply FDE, it doesn't apply. The FDE agent feature/spoke is may be missing.

When investigating further into FDE related logs, in PrerequisiteCheckerLog_failure.txt the following is seen:
-933 FAILED BECAUSE: NOT_ENOUGH_FREE_SPACE_IN_UEFI_PARTITION
* PrerequisiteCheckerLog_failure.txt is located in C:\ProgramData\Novell\ZES\Install\

May also see the following in zmd-messages.log file:
[Package novell-zenworks-fde-api-20.2.0.318.x86_64.msi failed to install with error code 1603.]
...
[ActionManager] [ActionMan.HandlerNotFound] [Could not find a Handler associated with the following type: Full Disk Encryption Policy.] [] [null] [] [ZENworks Agent] 

Cause

The EFI partition doesn't have the minimum required free space required to fully apply FDE component.

Resolution


1. Increase the parition size of the UEFI system partition, preferably with third party tools (Preferred method). Contact support if you need guidance on this.

or

2. Attempt to use a workaround registry key:
HKEY_LOCAL_MACHINE\\SOFTWARE\\Novell-FDE\\Parameters
SkipUefiCheck          DWORD      1

Caroline Oest

Micro Focus Customer Experience Marketing

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