Patching issue / file permission problem

Hello,

We're trying to help a customer with the following issue.  They have two patch policies and is receiving this error with one of them:

Line 17899: [DEBUG] [02/20/2024 09:16:18.203] [51412] [zac] [1] [] [DeviceGuid] [] [Exception Reading GUID from file: C:\Program Files (x86)\Novell\ZENworks\conf\DeviceGuid. err = System.UnauthorizedAccessException: Access to the path 'C:\Program Files (x86)\Novell\ZENworks\conf\DeviceGuid' is denied.   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)   at System.IO.StreamReader..ctor(String path, Encoding encoding, Boolean detectEncodingFromByteOrderMarks, Int32 bufferSize, Boolean checkHost)   at System.IO.File.InternalReadAllText(String path, Encoding encoding, Boolean checkHost)   at Novell.Zenworks.Zmd.DeviceGuid.ReadGuidFromFile(String filename)] [] [] [] [ZENworks Agent]

Thanks in advance!