Join Proxy in DMZ not running properly

I have a Windows ZCM 23.4 in DMZ and the Micro Focus ZENworks Join Proxy service is running. Proxy data does not populate when remoting and manually adding it does not work either. I checked what ports the server was listening on, using netstat -ano | find /i "7019", and it is not showing 7019; nothing is using 7019. Using the PID of the service, I showed all ports the service was using and it is just 61492.  I have restarted the server several times with no change on this.

I have tried with the firewall both off and on and have no change. Any ideas how I can figure out why it isn't trying to use port 7019 and what I can do to fix it?

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  • 0  

    Anything here?

    %ZENworks_HOME%\logs\zen-join-proxy.log

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  • 0 in reply to   

    The zen-join-proxy.log is only adding blank lines. It last logged anything some time back and has over a hundred [nul] entries at the end of the log. The last entry was an error recorded as:

    [Exception while updating joinproxy details to to server. ] [java.lang.NullPointerException
        at com.novell.zenworks.joinproxy.service.client.JoinProxyConfigData.decrypt(ZoneConfigJoinProxyServiceClient.java:433)
        at com.novell.zenworks.joinproxy.service.client.JoinProxyConfigData.getLatestConfigData(ZoneConfigJoinProxyServiceClient.java:406)
        at com.novell.zenworks.joinproxy.service.client.ZoneConfigJoinProxyServiceClient.init(ZoneConfigJoinProxyServiceClient.java:85)
        at com.novell.zenworks.joinproxy.service.client.ZoneConfigJoinProxyServiceClient.getInstance(ZoneConfigJoinProxyServiceClient.java:76)
        at com.novell.zenworks.joinproxy.nativeprocessors.ZMDNativeProcessor.process(ZMDNativeProcessor.java:180)
        at com.novell.zenworks.joinproxy.ZenJoinProxyWorkerThread.run(ZenJoinProxyWorkerThread.java:74)
    ] [] [] [JoinProxy]
    java.lang.NullPointerException: null
        at com.novell.zenworks.joinproxy.service.client.JoinProxyConfigData.decrypt(ZoneConfigJoinProxyServiceClient.java:433) ~[zenjoinproxy-23.4.0.jar:?]
        at com.novell.zenworks.joinproxy.service.client.JoinProxyConfigData.getLatestConfigData(ZoneConfigJoinProxyServiceClient.java:406) ~[zenjoinproxy-23.4.0.jar:?]
        at com.novell.zenworks.joinproxy.service.client.ZoneConfigJoinProxyServiceClient.init(ZoneConfigJoinProxyServiceClient.java:85) ~[zenjoinproxy-23.4.0.jar:?]
        at com.novell.zenworks.joinproxy.service.client.ZoneConfigJoinProxyServiceClient.getInstance(ZoneConfigJoinProxyServiceClient.java:76) ~[zenjoinproxy-23.4.0.jar:?]
        at com.novell.zenworks.joinproxy.nativeprocessors.ZMDNativeProcessor.process(ZMDNativeProcessor.java:180) [zenjoinproxy-23.4.0.jar:?]
        at com.novell.zenworks.joinproxy.ZenJoinProxyWorkerThread.run(ZenJoinProxyWorkerThread.java:74) [zenjoinproxy-23.4.0.jar:?]

  • 0 in reply to 

    Don't post it here, but check your joinproxy_config.properties 

  • 0 in reply to 

    The joinproxy_config.properties is empty. It has nothing in the file. Can I regenerate it?

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