Can you open a Case and then send me the KB #?

FYI....The Agent Version is fine...The Minor Version # does not change with server patches or FTFs.

case # 02964218  still in New status

and I have a machine ready to remote into that hit this, but inventory is working.

Hi Andy and Craig,

I have the exact same problem with my testmachine (Dell Optiplex 3070 micro) for Windows 11 Enterprise LTSC 2024. We are running ZCM 23.4.

Regards,

David

Are you able to open a Service Request?  I will be publishing a work-around for now...but I want to get multiple cases linked to Development case ro raise priority.  Then either post the SR here or Email/Private message me the number.

Additional:
- The problem was first noticed Monday,  2024-09-16
- We are noticing that the new systems, with this, are having issues with patches applying. (beyond a problem WinZip patch)

Any others experiencing this?  I wouldn't be surprised(i.e. it is a guess) that Microsoft changes to Windows, post CrowdStrike oppsy in July, to limit and control such things is a root cause we have to change things for. If so, there will be more such oddities showing up with various products.

I would be shocked if the issues were related.  I'm not disputing you may have ZPM issues but I would be shocked if the issues were in any way related.  ZPM does not integrate into Windows in the area that was throwing the install error.

The suspicion is that the LSA problem stops enough of the agent that it impacts the installation of patches such as .Net updates, but it is too early to tell.  These PC techs setup new systems, hardly leave them on the system for ZCM to get even an inventory or patch update needs, and then shelve them until they will be handed out without any patching in between. 

This module throwing the error appears to be related to the "User" Spoke of the Agent which is unrelated in any way to ZPM.

 If you have not applied all Server Side Patches Updates, I would recommend doing that...There are a number of ZPM fixes in those.  If you have ...then I suggest an SR to have any ZPM issues examined.

See - https://portal.microfocus.com/s/article/KM000034420?language=en_US

Tips to avoid the error are at the bottom of the KB.

The DLL Throwing the Error is installed as part of the "User" Spoke so it appears to be related to authentication in some fashion.  So unless you are seeing ZCM authentication issues, the error most likely does not have any impact.  My guess is the issue is most likely to be seen when the ZCM Credential Provider is not primary.  Still awaiting official details on what "User Auth" stuff would be impacted under which conditions.

Hi Craig,

We have an Open Workgroup Suite per FTE Academic Sub SW E-LTU license and I do not know if I am alowed to open a Service Request with this type of license. I didn't manage it with the option New Case. So if there is another way in I am all ears.

Regards,

David