Verified Answers

If an answer to your question is correct, click on "Verify Answer" under the "More" button. The answer will now appear with a checkmark. Please be sure to always mark answers that resolve your issue as verified. Your fellow Community members will appreciate it! Learn more

  • State Not Answered
  • Replies reply
    1
  • Subscribers subscribers
    44
  • Views views
    93
  • Users 0 members are here
Related
Options

Antimalware status page error 500 in ZCC

lelle

Hello,

Primary server on 23.4 ftf 98, when trying to open antimalware status page in ZCC we get a "Server Error. Check if the Antimalware Service is enabled or running. For more information, see zcc.log."

In zcc.log I see

"[DEBUG] [09/21/2024 12:48:51.41] [28] [ZENServer] [84] [zenworks] [ZCC] [Rest api call failed with status code 500 error message {"timestamp":"2024-09-21T10:48:51.039+00:00","status":500,"error":"Internal Server Error","path":"/antimalware/api/devices/cdc2c9c43ba18c49bb86540631547dcb/scan-details"}] [org.apache.http.client.HttpResponseException: {"timestamp":"2024-09-21T10:48:51.039+00:00","status":500,"error":"Internal Server Error","path":"/antimalware/api/devices/cdc2c9c43ba18c49bb86540631547dcb/scan-details"}"

+ more errors.

Any suggestions how to resolve this?

/Lennart

  • 0  

    there is a similar post to your question from a few days ago. Craig from OT (ZCM Guru) said internal changes were made to the name server if I remember. Please check which DNS server you have entered in ZCM and clear both the local dns cache in the ZCM system and the DNS server that is entered in ZCM. It is possible that the Qeull DNS has a forward entry, then please refresh there as well. After everything is done, test again. As far as I know, Bitdefender is behind ZCM Malware, nimbus.bitdefender.net was previously set as the pattern source for ZCM. As always with my posts, please check everything carefully

    A short info about http 500, the Http source server does not have the files that are requested

    Explanation exactly: An HTTP error 500 is a general error code that indicates that the server (computer) on which the files of your website are located has encountered a problem. The server cannot execute a specific request.

    Georg

    “You can't teach a person anything, you can only help them to discover it within themselves.” Galileo Galilei

Resources

Support
Documentation
Learning Services
Partner Programs
Privacy
Compliance
Help
Company
Privacy Policy
Terms of Use
Cookies Preferences
Accessibility
Anti-Slavery Statement
Support
Contact Us
Careers
Code of Business Conduct and Ethics
The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.