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ZSD - service requests

Are there ways to get approvals or a chain of custody for service requests?

Parents
  • Yes you can provide approval process in the workflow.

    This will redirect the ticket to the approver(s) and after their response will continue through the workflow process.
    In v8.3.x there is an example workflow for approvals.

    Paul Pedron

    Micro Focus Product Manager

Reply
  • Yes you can provide approval process in the workflow.

    This will redirect the ticket to the approver(s) and after their response will continue through the workflow process.
    In v8.3.x there is an example workflow for approvals.

    Paul Pedron

    Micro Focus Product Manager

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