This idea exchange is for submitting product enhancement ideas only.  If you have a question about the product, please click on the "Discussions" tab above and post your questions there.

Here's some tips to get you started:

1. Review our submission guidelines & status definitions
2. Search the community for a solution or existing ideas
3. Contribute by voting and commenting on ideas
4. Suggest a new idea (below)
  • Ideas
    OpenText ZENworks Service Desk Idea Exchange

    Change incident ticket status from email subject line

    Labels: Email
    by AbolinsJanis
    Idea ID: 2857565
    15 votes
    Status: Accepted
  • Ideas
    OpenText ZENworks Service Desk Idea Exchange

    Role that can edit all tickets

    Labels: Technician Portal
    by MigrationDeletedUser
    Idea ID: 2782252
    14 votes
    Status: Already Offered
  • Ideas
    OpenText ZENworks Service Desk Idea Exchange

    Intregration of GroupWise calendars into Service Desk

    Labels: Integrations
    by Thomas Stimper
    Idea ID: 2785557
    13 votes
    Status: Under Consideration
  • Ideas
    OpenText ZENworks Service Desk Idea Exchange

    Scheduled Backups for Service Desk Appliance

    Labels: Appliance
    by MigrationDeletedUser
    Idea ID: 2782305
    12 votes
    Status: Declined
  • Ideas
    OpenText ZENworks Service Desk Idea Exchange

    Ability to open more than 1 session per User

    Labels: Technician Portal
    by MigrationDeletedUser
    Idea ID: 2781063
    11 votes
    Status: Delivered
  • Ideas
    OpenText ZENworks Service Desk Idea Exchange

    ZENworks remote control

    Labels: LDAP
    by AbolinsJanis
    Idea ID: 2791046
    10 votes
    Status: Delivered
  • Ideas
    OpenText ZENworks Service Desk Idea Exchange

    when adding a note, make technician cc a dropdown field to select techs in service desk

    Labels: Email
    by eheiger
    Idea ID: 2782599
    10 votes
    Status: Delivered
  • Ideas
    OpenText ZENworks Service Desk Idea Exchange

    Configurable window-sizes for popup Textboxes

    Labels: Technician Portal
    by MigrationDeletedUser
    Idea ID: 2781056
    9 votes
    Status: Delivered
  • Ideas
    OpenText ZENworks Service Desk Idea Exchange

    Request URL to be available on ALL email templates

    Labels: Email
    by MigrationDeletedUser
    Idea ID: 2788865
    8 votes
    Status: Delivered
  • Ideas
    OpenText ZENworks Service Desk Idea Exchange

    Ticket Link Variable - Add Ticket Link in email via variable

    Labels: Email
    by  
    Idea ID: 2872212
    8 votes
    Status: Delivered