Idea ID: 2782295

Add Custom Fields to Email Templates

Status: Waiting for Votes

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When adding a custom field in service desk (Setup > Custom Fields > Incident) there is no option to add the custom field to an email template (Setup > Email > Templates). Users creating incidents through emails can add additional information to the email to populate required custom fields

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  • We continue to add new Email variables for the templates in each version.
    v8.4.0 will have more parameters to enter.

    Parameters with Customer Name, Customer First Name, Customer Last Name, Technician Name, Technician First Name, Technician Last Name

    Paul Pedron

    Micro Focus Product Manager

Comment
  • We continue to add new Email variables for the templates in each version.
    v8.4.0 will have more parameters to enter.

    Parameters with Customer Name, Customer First Name, Customer Last Name, Technician Name, Technician First Name, Technician Last Name

    Paul Pedron

    Micro Focus Product Manager

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