Allow customers to update tickets via email but not create new tickets via email: Status History

Below is the history of changes to this idea's status. Return to the idea.

  • Delivered

    This is available in the current version.

    Sending an email to will start the process.

    They can also send to a specific team if that team email address is configured.

    Also replying also adds information to the ticket notes.

    We are working on Closing tickets via email.

  • Waiting for Votes

    Waiting for Votes