Idea ID: 2782590

Allow customers to update tickets via email but not create new tickets via email

Status: Delivered

This is available in the current version.

Sending an email to helpdesk@domain.com will start the process.

They can also send to a specific team if that team email address is configured.

Also replying also adds information to the ticket notes.

We are working on Closing tickets via email.

See status update history

Our Customers do not have ability to create tickets via email (so that they are required to supply more relevant information). However, it would be nice if they could reply to email generated from existing ticket notes and their reply's would be added to the ticket via their email.

Unless I'm missing something, the only option I have is to either allow both create and update via email, or do not allow customers to do anything via email.

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