Labels

Admin Portal
17
Appliance
10
CMDB
8
custom forms
6
Customer Portal
32
Customization options
16
dashboard
6
Documentation
1
Email
32
Install and Upgrade
5
Integrations
20
Knowledge Base
14
LDAP
11
Localization
9
Mobile Apps
7
Other
17
Performance and Scale
0
Quick Calls
10
Reporting
7
Search
8
Self Service
5
Store
6
Surveys
7
Technician Portal
89
Web Services
2
Workflows SLAs and OLAs
11
ZENworks Integration
14
Idea ID: 2871617

Automated workflow for customer follow-ups

Stuart Thomas
Status: Delivered

This feature to remind customers via emails as followups if they haven't responded was released in ZSD v23.3.

We introduced the use of customized email reminders to end users when the required additional information is not provided after a specific number of days as configured by the administrator.

See the ZSD 23.3 Read me or the ZSD What's New Video for a demonstration.

See status update history

Is it possible to setup a workflow that will automatically send a follow-up email to customers when the status is, i.e. 'Awaitng Customer' and there has been no response for a period of time?

Resources

Support
Documentation
Learning Services
Partner Programs
Privacy
Compliance
Help
Company
Privacy Policy
Terms of Use
Cookies Preferences
Accessibility
Anti-Slavery Statement
Support
Contact Us
Careers
Code of Business Conduct and Ethics
The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.