Labels

Admin Portal
17
Appliance
10
CMDB
8
custom forms
6
Customer Portal
32
Customization options
16
dashboard
6
Documentation
1
Email
32
Install and Upgrade
5
Integrations
20
Knowledge Base
14
LDAP
11
Localization
9
Mobile Apps
7
Other
17
Performance and Scale
0
Quick Calls
10
Reporting
7
Search
8
Self Service
5
Store
6
Surveys
7
Technician Portal
89
Web Services
2
Workflows SLAs and OLAs
11
ZENworks Integration
14
Idea ID: 2872212

Ticket Link Variable - Add Ticket Link in email via variable

ppedron
Status: Delivered

In recent versions since v8.2.x the variable for the Request URL to allow receivers of the email to click on the ticket # which will open the Request URL (they may need to log into ZSD).

This is accomplished by setting up the Email template using "Request ID" and "Request URL".

Example:

Displaying the formatted email like this: 

See status update history

All Tickets have a Ticket link at the bottom that can be copied/pasted into an email.

It would be nice to have a Ticket Link "variable" for use in the templates to automate this process.

When someone receives the "ticket was opened" email, the link to the ticket is in the email for quick access.
At which point they can respond to the ticket by selecting the link in the email to open the web portal, which opens the ticket for response.

Paul Pedron

Resources

Support
Documentation
Learning Services
Partner Programs
Privacy
Compliance
Help
Company
Privacy Policy
Terms of Use
Cookies Preferences
Accessibility
Anti-Slavery Statement
Support
Contact Us
Careers
Code of Business Conduct and Ethics
The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.