Idea ID: 2788845

When creating a request for a Customer, don't make me click the search button to find Categories and Types

Status: Delivered

This was provided in v8.2
Dropdowns guide you to the Item.

See status update history

When a Technician is creating a request on behalf of a Customer the screen allows you to search/locate the Customer and then prompts you to pick the Item. Rarely is the Item you want in the default list. So you must go through the Category and Type selection. The enhancement request is that when a choice is made from the drop down list, go ahead and search immediately vs having to click the search icon.