This idea exchange is for submitting product enhancement ideas only.  If you have a question about the product, please click on the "Discussions" tab above and post your questions there.

Here's some tips to get you started:

1. Review our submission guidelines & status definitions
2. Search the community for a solution or existing ideas
3. Contribute by voting and commenting on ideas
4. Suggest a new idea (below)
  • Ideas
    OpenText ZENworks Service Desk Idea Exchange

    Request URL to be available on ALL email templates

    Labels: Email
    by MigrationDeletedUser
    Idea ID: 2788865
    8 votes
    Status: Delivered
  • Ideas
    OpenText ZENworks Service Desk Idea Exchange

    Ticket Link Variable - Add Ticket Link in email via variable

    Labels: Email
    by  
    Idea ID: 2872212
    8 votes
    Status: Delivered
  • Ideas
    OpenText ZENworks Service Desk Idea Exchange

    Multiple ZSD Registrations in ZCM/ZCC

    Labels: Integrations, Store, ZENworks Integration
    by  
    Idea ID: 2871673
    8 votes
    Status: Under Consideration
  • Ideas
    OpenText ZENworks Service Desk Idea Exchange

    Automated reminders for incidents/requests scheduled for a specific day/time

    Labels: Email
    by Damian1
    Idea ID: 2779126
    7 votes
    Status: Accepted
  • Ideas
    OpenText ZENworks Service Desk Idea Exchange

    Widget "Create new Ticket" in Technican-portal Dashboard

    Labels: Technician Portal
    by MigrationDeletedUser
    Idea ID: 2781046
    7 votes
    Status: Delivered
  • Ideas
    OpenText ZENworks Service Desk Idea Exchange

    When creating a request for a Customer, don't make me click the search button to find Categories and Types

    Labels: Technician Portal
    by MigrationDeletedUser
    Idea ID: 2788845
    7 votes
    Status: Delivered
  • Ideas
    OpenText ZENworks Service Desk Idea Exchange

    Technician portal - make the description field pop out/resizeable

    Labels: Technician Portal
    by Sector_osh
    Idea ID: 2874364
    7 votes
    Status: Delivered
  • Ideas
    OpenText ZENworks Service Desk Idea Exchange

    Common Appliance for Micro Focus products and Add-ons

    Labels: Other
    by Thomas Stimper
    Idea ID: 2788887
    7 votes
    Status: Delivered
  • Ideas
    OpenText ZENworks Service Desk Idea Exchange

    LDAP import attributes for email default locale and default local timezone

    Labels: Email, LDAP, Localization, Other
    by StefanoR
    Idea ID: 2869792
    7 votes
    Status: Waiting for Votes
  • Ideas
    OpenText ZENworks Service Desk Idea Exchange

    Unified search which includes Incidents, Service Requests & Problems

    Labels: Search
    by MigrationDeletedUser
    Idea ID: 2784836
    7 votes
    Status: Delivered