Labels

Admin Portal
16
Appliance
10
CMDB
8
custom forms
5
Customer Portal
31
Customization options
16
dashboard
6
Documentation
0
Email
28
Install and Upgrade
5
Integrations
19
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12
LDAP
11
Localization
9
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7
Other
17
Performance and Scale
0
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10
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7
Search
8
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5
Store
6
Surveys
7
Technician Portal
83
Web Services
2
Workflows SLAs and OLAs
11
ZENworks Integration
12

This idea exchange is for submitting product enhancement ideas only.  If you have a question about the product, please click on the “Discussions” tab above and post your questions there.

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  • Ideas
    OpenText ZENworks Service Desk Idea Exchange

    Change incident ticket status from email subject line

    Labels: Email
    by AbolinsJanis
    Idea ID: 2857565
    15 votes
    Status: Accepted
  • Ideas
    OpenText ZENworks Service Desk Idea Exchange

    Intregration of GroupWise calendars into Service Desk

    Labels: Integrations
    by Thomas Stimper
    Idea ID: 2785557
    12 votes
    Status: Under Consideration
  • Ideas
    OpenText ZENworks Service Desk Idea Exchange

    Multiple ZSD Registrations in ZCM/ZCC

    Labels: Integrations, Store, ZENworks Integration
    by  
    Idea ID: 2871673
    8 votes
    Status: Under Consideration
  • Ideas
    OpenText ZENworks Service Desk Idea Exchange

    Allow for a change of default text size for Notes

    Labels: Admin Portal, Customer Portal, Technician Portal
    by strj500
    Idea ID: 2874002
    8 votes
    Status: Waiting for Votes
  • Ideas
    OpenText ZENworks Service Desk Idea Exchange

    Automated reminders for incidents/requests scheduled for a specific day/time

    Labels: Email
    by Damian1
    Idea ID: 2779126
    7 votes
    Status: Accepted
  • Ideas
    OpenText ZENworks Service Desk Idea Exchange

    LDAP import attributes for email default locale and default local timezone

    Labels: Email, LDAP, Localization, Other
    by StefanoR
    Idea ID: 2869792
    7 votes
    Status: Waiting for Votes
  • Ideas
    OpenText ZENworks Service Desk Idea Exchange

    Technician portal - make the description field pop out/resizeable

    Labels: Technician Portal
    by Sector_osh
    Idea ID: 2874364
    7 votes
    Status: Accepted
  • Ideas
    OpenText ZENworks Service Desk Idea Exchange

    update wysiwyg to include section 508 compliance check

    Labels: Integrations
    by jskelton
    Idea ID: 2784282
    6 votes
    Status: Waiting for Votes
  • Ideas
    OpenText ZENworks Service Desk Idea Exchange

    Add Custom Fields to Email Templates

    Labels: Email
    by MigrationDeletedUser
    Idea ID: 2782295
    6 votes
    Status: Waiting for Votes
  • Ideas
    OpenText ZENworks Service Desk Idea Exchange

    Make the whole row rather than the request/incident number selectable

    Labels: Technician Portal
    by Sector_osh
    Idea ID: 2873702
    5 votes
    Status: Waiting for Votes

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