This idea exchange is for submitting product enhancement ideas only.  If you have a question about the product, please click on the “Discussions” tab above and post your questions there.

Here's some tips to get you started:

1. Review our submission guidelines & status definitions
2. Search the community for a solution or existing ideas
3. Contribute by voting and commenting on ideas
4. Suggest a new idea (below)
5. Review frequently asked questions
  • Ideas
    ZENworks Service Desk Idea Exchange

    Change incident ticket status from email subject line

    Labels: Email
    Idea ID: 2857565
    15 votes
    Status: Under Consideration
  • Ideas
    ZENworks Service Desk Idea Exchange

    Intregration of GroupWise calendars into Service Desk

    Labels: Integrations
    Idea ID: 2785557
    12 votes
    Status: Under Consideration
  • Ideas
    ZENworks Service Desk Idea Exchange

    Scheduled Backups for Service Desk Appliance

    Labels: Appliance
    Idea ID: 2782305
    12 votes
    Status: Waiting for Votes
  • Ideas
    ZENworks Service Desk Idea Exchange

    Multiple ZSD Registrations in ZCM/ZCC

    Labels: Integrations , Store , ZENworks Integration
    Idea ID: 2871673
    8 votes
    Status: Waiting for Votes
  • Ideas
    ZENworks Service Desk Idea Exchange

    Allow for a change of default text size for Notes

    Labels: Admin Portal , Customer Portal , Technician Portal
    Idea ID: 2874002
    7 votes
    Status: New Idea
  • Ideas
    ZENworks Service Desk Idea Exchange

    LDAP import attributes for email default locale and default local timezone

    Labels: Email , LDAP , Localization , Other
    Idea ID: 2869792
    7 votes
    Status: Waiting for Votes
  • Ideas
    ZENworks Service Desk Idea Exchange

    Bulk change actions on Incidents

    Labels: Technician Portal
    Idea ID: 2790637
    6 votes
    Status: Under Consideration
  • Ideas
    ZENworks Service Desk Idea Exchange

    Add Custom Fields to Email Templates

    Labels: Email
    Idea ID: 2782295
    6 votes
    Status: Waiting for Votes
  • Ideas
    ZENworks Service Desk Idea Exchange

    update wysiwyg to include section 508 compliance check

    Labels: Integrations
    Idea ID: 2784282
    6 votes
    Status: Waiting for Votes
  • Ideas
    ZENworks Service Desk Idea Exchange

    Automatically close tickets after xx days, when status is "On hold - Customer"

    Labels: Other
    Idea ID: 2783814
    6 votes
    Status: Waiting for Votes