Idea ID: 2782315

Ability to change the state of multiple tickets at the same time

MigrationDeletedUser MigrationDeletedUser
Status : Accepted
System generated email tickets or a major issue can create a large number of duplicate tickets. Grouping at this stage does nothing, I cant act on a group. When on issue is fixed 30 or 40 tickets may have to be processed Allow status changes through the grouped tickets or from the main ticket list window by using the check boxes.

Please fix this somehow. Its driving my staff and clients MAD

    Bulk actions for Closing, Deleting and Reopening tickets will be available as part of v8.3

    We experience similar frustrations and lost productivity without this feature.