Idea ID: 2782295

Add Custom Fields to Email Templates

MigrationDeletedUser MigrationDeletedUser
Status : Waiting for Votes
Waiting for Votes
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When adding a custom field in service desk (Setup > Custom Fields > Incident) there is no option to add the custom field to an email template (Setup > Email > Templates). Users creating incidents through emails can add additional information to the email to populate required custom fields

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  •  
    While sending the email, custom fields can be added but it's not possible while pursing the emails. New functionality to be added to support that. Will take a call during 8.x
Comment
  •  
    While sending the email, custom fields can be added but it's not possible while pursing the emails. New functionality to be added to support that. Will take a call during 8.x
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