Idea ID: 2782590

Allow customers to update tickets via email but not create new tickets via email

atobias atobias
Status : Waiting for Votes
Waiting for Votes
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Our Customers do not have ability to create tickets via email (so that they are required to supply more relevant information). However, it would be nice if they could reply to email generated from existing ticket notes and their reply's would be added to the ticket via their email.

Unless I'm missing something, the only option I have is to either allow both create and update via email, or do not allow customers to do anything via email.


    Hello, when you send email with subject: Service Desk: Incident #XXXX , SD automatically assign an email as a comment to Incident. BR Jan