Is it possible to setup a workflow that will automatically send a follow-up email to customers when the status is, i.e. 'Awaitng Customer' and there has been no response for a period of time?
Application Delivery Management
Application Modernization & Connectivity
CyberRes by OpenText
IT Operations Management
Is it possible to setup a workflow that will automatically send a follow-up email to customers when the status is, i.e. 'Awaitng Customer' and there has been no response for a period of time?