Idea ID: 2783814

Automatically close tickets after xx days, when status is "On hold - Customer"

MigrationDeletedUser MigrationDeletedUser
Status : Delivered

This feature will be in the ZSD v23.3 released in July '23.

See status update history
This functionality should close tickets automatically, if a customer does not respond to a ticket, which he had opened in the past. Expecting, that this ticket isn't important to the customer, anymore. It should be configurable for a state in the workflow.

It could use the logic of the handshake, but should have another configurable timer in days