Idea ID: 2783814

Automatically close tickets after xx days, when status is "On hold - Customer"

Status : Accepted

Email Reminder After x Days Send Reminder Notification
Version 8.4 will have this ability!


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This functionality should close tickets automatically, if a customer does not respond to a ticket, which he had opened in the past. Expecting, that this ticket isn't important to the customer, anymore. It should be configurable for a state in the workflow.

It could use the logic of the handshake, but should have another configurable timer in days

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